Bill Thompson
Chief Operating Officer @Integris
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WORK HISTORY
Chief Operating Officer @Integris
Appointed COO following Integris’ acquisition of TechMD - a pivotal transaction that significantly expanded the company’s national footprint and capabilities. Remit includes Service Delivery, Customer Experience, Professional Services, Product Strategy, and M&A Integration, with a mandate to scale execution and unlock long-term enterprise value.Focused on building a unified, future-ready platform that aligns operating structure, delivery model, and product portfolio around the full customer lifecycle.Priorities include:• Architecting scalable delivery and CX models across national operations• Operationalizing intelligent systems and automation to enhance throughput and scale• Advancing product governance and lifecycle design for margin-aligned innovation• Executing M&A integration with emphasis on structural and cultural readiness• Embedding governance and performance rhythm to ensure measurable value creation
EDUCATION
Harvard Business School Executive Education
M&A Process Leadership / Crisis Management for Leaders
Colorado State University
Master of Business Administration (MBA), MBA
Certified Business Analysis Professional Training (CBAP)
Business Analysis
SKILLS
ABOUT BILL THOMPSON
Operational Executive with 20+ years of experience scaling tech-enabled services companies through transformation, disciplined execution, and value creation. I’ve led through complexity across MSP, cybersecurity, SaaS, and communications sectors—delivering growth from $40M to $30B enterprise environments, often in high-change, high-stakes contexts.My leadership playbook centers on three levers: 1. Structural clarity that aligns teams, systems, and strategy. Process discipline that drives margin, accountability, and experience. Enterprise readiness—positioning companies for M&A, integration, and platform scalability.I focus on scaling operations in ways that directly impact valuation—whether that’s improving IRR through systems-led EBITDA expansion, increasing enterprise value through NRR and margin improvement, or driving MOIC through pre-exit restructuring and governance maturity. I treat operational levers as financial ones and build architectures that support both near-term performance and long-term multiple expansion.I’ve most recently led operational transformation and value creation efforts for a high-growth MSP in a private equity-backed environment, where the focus has been on systems-led efficiency, platform scalability, and structural readiness for future integration. I continue to operate at the intersection of strategy, execution, and valuation—scaling what works, and redesigning what doesn’t.Enterprise Strengths• P&L Ownership | EBITDA Growth | M&A Integration | Exit-Focused Operating Design• Operational Turnarounds | Systems-Led Efficiency | GTM Restructuring• Value Creation Planning | IRR Improvement | MOIC Optimization• Organizational Design | Customer Lifecycle Management | NPS Expansion
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