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Bill Pagan

Multi Unit Manager @H&R Block

Long Beach, NY, US
EMAILS
[email protected]
MOBILE NUMBERS
+15•••••••65

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WORK HISTORY

Oct 2019 — Present

Multi Unit Manager @H&R Block

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I direct all daily operational activity at the Bellmore, Freeport and Massapequa offices, managing a team of 2 Asst Office Managers, 40 tax professionals and front desk personnel. Of paramount importance, I ensured adherence to all security measures including document and credit card security protocols. Daily responsibilities included staffing, hiring, training, goal setting, weekly employee performance reviews, sales and marketing, customer service, KPI performance monitoring, store opening/closing, and overseeing cash deposits.

EDUCATION

1988 — 1992

State University of New York at Binghamton

Bachelor of Arts - BA

SKILLS

Income StatementSales OperationsCustomer RetentionCustomer ServiceStrategySuccession PlanningForecastingCold CallingManagement ConsultingMulti-UnitInventory ManagementInventory ControlTeam BuildingManagementCoachingHuman ResourcesSalesVisual MerchandisingInterviewsLoss PreventionRetailPeople DevelopmentCustomer ExperienceSellingTime ManagementBudgetsTalent ManagementCustomer SatisfactionTrainingLeadershipHiringTeam LeadershipPricingRecruitingStore ManagementBudgetSales ManagementPeople SkillsInformal EducationEmployee Relations

ABOUT BILL PAGAN

Hello! I am an award-winning sales and operations professional with a proven ability to…

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