Bill Mattner

About Bill Mattner

My Name is Bill Mattner. Accomplished executive specializing in transforming field services operations while multiplying revenue and positively executing on large P&L operations. Strategic leader with skills to effectively deploy strategic and tactical plans, built on strong C-level & Operations relationships with clients, internal associates, business stakeholders for Electronic, Physical, ATM and Healthcare industries to achieve client satisfaction & SLA/KPI performance. Visionary in cultural awareness, who builds a strong foundation for unified teams, while working toward the organization’s common goals of surpassing revenue growth, maximizing margin and exceeding customer satisfaction. LINE-OF-BUSINESS EXECUTIVE DIRECTOR / GENERAL MANAGER CLIENT AND FIELD SERVICE OPERATIONS- Led Client Operations ($630million in revenue and 3.7k Field Service Engineers) to achieve performance goals and overall line-of business strategy and tactical operations, including pricing strategy, resource expectations, SLA/KPI performance and client satisfaction. CHIEF OPERATING OFFICER / VICE PRESIDENT FIELD SERVICE OPERATIONS- Responsible for overall Field Service Operations handling Service, Installation and financial performance. Created strategy for Line-of business operations to deliver SLA/KPI for all clients, while achieving revenue and margin expectations.DIVISION VICE PRESIDENT HEALTH CARE OPERATIONS- Delivered field service performance for clinical engineering for over 300 hospitals and 755 clinics while growning to $180 million in revenue, achieving a 46% GM with high client satisfaction levels through productivity improvements, parts procurement and realigning goals.VICE PRESIDENT FIELD SERVICE OPERATION - Transform business model into a high yielding revenue and margin business. Directed US field service operation ($250 million revenue) by creating a new Service Sales model and developed Services processes that improved margin from 8% to 26%. VICE PRESIDENT FIELD SERVICE OPERATION EASTERN DIVISION - Responsible for $300 million in revenue and 1.4k Field Service Customer Service Engineers. Delivering Service, Installation and Software performance for clients on East Coast. Excellent Communication Skills and Presentations for C-Suite, clients, internal associates, executive leadership teams providing direction and performance results /achivements.Utilized my experience and leadership skills to drive sales, boost margin and overachieve customer satisfaction levels. M••••••••@gmail.comCell: 33••••••84

Experience

1. Director, Channel Partner Management and Sales Planning

   Giesecke+Devrient

   Feb 2022 — Present · Dulles, VA, US

   Giesecke+Devrient (G+D) is a worldwide leader in advanced technology solutions for banknote processing, sorting and authentication. Globally, the company has a market share of over 50% in medium and high-speed processing machines. G+D serves governments, central banks, commercial banks and other institutions by providing machines and related services, software and peripherals that can be sold separately or as complete end-to-end solutions. Other divisions of G+D develop and market products and solutions for banknote design, substrates, security features, and printed notes as well as crypto-secure payment, cellular network authentication, and identity management.For over 170 years, Giesecke+Devrient has played a key role in our growing and diverse markets – driving both innovation and standards. As we move forward, we remain committed to this successful strategy of shaping our markets.From our U.S. base just outside of Washington, D.C, to our offices in Silicon Valley, Atlanta, Toronto, Cleveland, and Las Vegas, GDAI has 500+ personnel working in research and development, production, maintenance/ technical support, marketing and sales. With its Corporate Headquarters in Munich, Germany, G+D employs over personnel worldwide, across 52 countries.We embrace five core values that help us live up to our mission, pursue our vision, and achieve our ambitious goals. These underpin our corporate culture: Trust, Quality, Sustainability, Responsibility, and Integrity.

Education

• University of Michigan - Stephen M. Ross School of Business

  Sales Strategy for Executives

• William Paterson University of New Jersey

  BA, Business Admin

  1987

• University of Michigan - Stephen M. Ross School of Business

  Executive Leadership and Strategy

• Wisconsin School of Business

  Executive Negotiations

• Indiana University - Kelley School of Business

  Diebold Executive Leadership Program

• Kennedy-Western University

  MBA, Business

  2001 — 2004

Skills

• IT Strategy
• Six Sigma
• Pricing
• Management Consulting
• Sales
• Business Development
• Business Strategy
• Mergers & Acquisitions
• Integration
• Strategy
• Vendor Management
• Security
• Sales Management
• Leadership
• Business Process Improvement
• Banking
• Risk Management
• Team Management
• Budgets
• Finance
• Executive Management
• Solution Selling
• Business Planning
• Operations Management
• Crm
• Service Delivery
• Business Analysis
• Business Intelligence
• Forecasting
• Contract Management
• Product Management
• Process Improvement
• Team Building
• Management
• Business Transformation
• Professional Services
• Mergers
• Competitive Analysis
• Start-Ups
• Project Planning