Bill Cooper
Senior Manager, Contact Center Operations Product Owner @HOLT Group
San Antonio, TX, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2023 — Present
Senior Manager, Contact Center Operations Product Owner @HOLT Group
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San Antonio, TX, US
EDUCATION
1987 — 1992
University of the Incarnate Word
B.A., Communication Arts
2008 — 2009
University of the Incarnate Word
MBA, Management
SKILLS
ConsultingAnalyticsBusiness StrategyIT Service ManagementAccount ManagementChange ManagementBpoSales OperationsCustomer RetentionSales ManagementCustomer ServiceFinancial ServicesCrmItilSix SigmaProject ManagementStrategic PartnershipsStrategic PlanningIT StrategyCoachingManagement ConsultingTeam ManagementTeam LeadershipOutsourcingProgram ManagementManagementTeam BuildingCustomer Relationship Management (Crm)Continuous ImprovementVendor ManagementCustomer AcquisitionProcess ImprovementBusiness AnalysisMarketingBudgetsCustomer ExperienceStart-UpsBusiness Process ImprovementOperations ManagementTraining
ABOUT BILL COOPER
Senior Manager, Contact Center Operations/Product Owner
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