William K.

About William K.

After 10+ years at Microsoft, I\'ve built my expertise around transforming complex technical challenges into breakthrough business results. As a Principal Product Manager, I\'ve led enterprise-scale AI initiatives that delivered $XXM+ in cost savings and drove measurable impact across global customer bases.What drives me: Turning cutting-edge AI technology into solutions that genuinely solve customer problems at scale. I specialize in orchestrating cross-functional teams—engineering, data science, design, and product support—to deliver products that work globally while maintaining the highest standards for quality and compliance.Recent wins that define my approach- Led development of Microsoft\'s enterprise RAG-based AI support system, exceeding FY25 targets by 180% and improving customer resolution accuracy by 47%- Guided Microsoft Teams through exponential growth during COVID-19 as the primary customer advocate, ensuring seamless scaling for millions of users- Pioneered community-driven adoption strategies that increased product engagement by 45% while building internal supportability ecosystemsMy Masters in Product Management from University of Maryland refined my strategic thinking, but it\'s the real-world application—from machine learning model optimization to agile transformation initiatives—that has shaped my leadership philosophy.I believe the best products emerge when you: combine data-driven decision making with genuine customer empathy, build communities that drive organic adoption, and never lose sight of measurable business impact. Whether it\'s reducing support escalations by 33% or transforming team workflows to cut delivery time by 40%, I\'m energized by results that matter.

Experience

1. Product Owner

   Siemens Digital Industries Software

   Oct 2025 — Present

   Product Owner for the OSES (One Software Engineering System) mission, transforming developer experience for software engineers across Siemens. Leading product strategy for integrated SaaS and COTS platforms including JIRA and developer productivity tools, with focus on AI-enhanced workflows.Key responsibilities- Work with clients across multiple business units to align on solutions for complex, enterprise-scale platforms- Evaluate and integrate GenAI capabilities into developer productivity platforms to enhance automation and efficiency- Manage product backlog and priorities, balancing out-of-the-box configurations, vendor roadmaps, and custom integrations- Lead cross-functional workshops with engineering, UX, product management, and vendors to synthesize vision and strategy- Evangelize product capabilities and drive adoption through documentation, demonstrations, and enablement materials- Conduct competitive analysis and market research on AI-powered development tools to inform build/buy/partner decisions- Create PRDs, technical requirements, and solution documents for feature-rich developer productivity platformsWorking within XPE organization to deliver comprehensive SDLC platform solutions serving thousands of engineers globally. Leveraging experience with GenAI technologies and AI/ML platforms to modernize developer tooling.

Education

• University of Maryland - A. James Clark School of Engineering

  Masters, Product Management

• Elon University

  Bachelors, English

Skills

• Program Management
• Sharepoint
• Software Project Management
• Vendor Management
• Cloud Computing
• Process Improvement
• Enterprise Software
• Cross-Functional Team Leadership
• Software Development
• Technical Writing
• Sdlc
• Project Management
• Team Leadership
• Business Intelligence
• Content Management
• Windows
• Agile Methodologies
• IT Strategy
• Business Analysis
• Databases
• Agile Project Management
• Service Delivery
• Budgets
• Requirements Analysis
• Product Management
• Xml
• Data Center
• Leadership
• Pmp
• Business Process
• Project Portfolio Management
• Visio
• Team Management
• Team Building
• Security
• Microsoft Sql Server
• Business Process Improvement
• Testing
• Project Planning
• Virtualization