Bill Julin

About Bill Julin

Self-motivated Senior Sales Executive with experience in global business development in highly competitive markets; channel strategy and territory management; prospecting, planning and consulting.

Experience

1. Customer Success Manager

   Dodge Construction Network

   Mar 2023 — Present

   Support the end-to-end customer experience through proactive outreach; successful onboarding of new customers and improving and maintaining user engagement and satisfaction through contract subscription lifecycle for enterprise general contractors, sub-contractors, building product manufacturers, suppliers, and other verticals inside the commercial construction industry.• Maintain an understanding of products and services, assists customers with questions, and provides best practices for specified use-cases.• Understands the commercial construction industry to provide a consultative, value-driven approach in utilization of DCN products.• Develop and execute successful onboarding training plan - including confirmation of \"success\" for the customer and product training to drive adoption.• Drive customer engagement through intentional outbound touchpoints using customer health indicators and other CS tools - identify and improve all aspects of customer health status.• Respond to inbound inquiries from both internal and external customers in a timely fashion meeting all SLAs.• Provide all ongoing training to new users and/or existing customers throughout the customer journey.• Collaborate with Sales partners by identifying potential growth and expansion opportunities.• Acts as customer advocate by providing feedback to organization including marketing, product, and sales to identify improvements based on VOC.• Follow SOP\'s for all account interactions within standard CRM systems and other tools.• Contact existing customers that are up for renewal and ensure continued customer satisfaction• Attain all KPI\'s designed to drive and improve customer experience and retention.• Well-versed with SaaS products.• Understanding of commercial construction industry including how major players operate with one another - general contractors, sub-contractors, suppliers, and building product manufacturers.• Superior relationship building.• Ability to present to C-Level

Education

• University of Pittsburgh

  Bachelors of Science, Mass Communication/Media Studies

  1998 — 2002