Billie Harland

About Billie Harland

I am an operational troubleshooter with a 7 year track record of turning complex challenges into scalable solutions at LogicMonitor. While my titles have evolved, my core mission has remained the same: identifying gaps and developing the systems and processes to resolve them.With extensive experience in Business Technology and Customer Experience, I\'m currently focused on the Data and AI landscape. I work at the intersection of our Business Intelligence tools and departmental execution, maximizing our data capabilities and supporting practical AI use cases to solve real-world business problems.My background is in classical music, and those formative experiences taught me invaluable lessons about discipline, focus, and creative intuition. Today, I use the sum of that experience to bridge the gap between technical infrastructure and team success, ensuring our people are ready for what comes next.

Experience

1. Senior Technical Program Specialist - Data and Ai

   LogicMonitor

   Nov 2025 — Present · Austin, TX, US

Education

• Centenary College of Louisiana

  Bachelor of Music, Vocal Performance

  2003 — 2007

Skills

• Customer Service
• Training
• Sales
• Critical Thinking
• Retail Sales
• Saas
• Management
• Sql
• Css
• Social Media
• Html
• E-Commerce
• Data Analytics
• Enterprise Support
• Crm
• Javascript
• Enterprise Software
• Lead Generation
• Account Management
• Technical Support
• Unified Communications
• Wordpress
• Troubleshooting
• Software as a Service (Saas)
• Event Planning
• Telepresence
• Voice Lessons
• Customer Relationship Management (Crm)
• Public Speaking
• Leadership
• Salesforce.com
• Web Design
• Event Security