Billie Jo Timm
Executive Leader | Customer Experience | Transformation | Customer Success | Talent Development
- Role
- Senior Vice President, North America Transformation & Commercial Excellence at dormakaba Americas
- Location
- Carmel, IN, US
- LinkedIn followers
- 500 followers
About Billie Jo Timm
Skilled executive with demonstrated experience leading high performing teams and executing strong business results. I am a results-oriented strategic leader with strengths in talent development, project management, strategic planning and transformation process improvements. I have outstanding collaboration skills and proven ability to partner across business functions to drive businesses forward and improve the customer experience. Expertise in: • Customer Service Leadership• Customer Experience Strategy & Execution• Strategic Planning• Team Building• Business & Systems Transformations• Operations Management• Marketing Launch Activation• Sales Analytics• Logistics• Production Planning• Continuous Improvement Methodologies; Lean & Six SigmaI am passionate about the Customer Experience and helping organizations realize profitable growth through development and execution of a clearly defined Customer Experience roadmap. I have strengths in developing others and mentoring emerging leaders to become their best.
Experience
Senior Vice President, North America Transformation & Commercial Excellence
Jan 2026 — Present · Indianapolis, IN, US
Education
Wartburg College
Bachelor of Arts (B.A.), Mathematics & Business Administration
University of Northern Iowa
Master of Business Administration (MBA), Business Administration and Management, General
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