Bill Ervin

Experience

1. Director of Information Technology

   FIS

   May 2015 — Present · Philadelphia, PA, US

   Led a 70-person global IT organization supporting end-users, aligning technologystrategy with business objectives while overseeing enterprise operations and multi-milliondollar budgets.• Delivered 32% improvement in SLA performance and increased system uptime,while reducing mean time to resolution (MTTR) by 45% through process redesignand automation initiatives.• Achieved 25% cost savings by streamlining operations, automating workflows, andrenegotiating vendor contracts.• Directed major cloud integrations, security enhancements, and infrastructureupgrades, ensuring modern, resilient, and compliant IT environments.• Strengthened IT governance, compliance, and risk management frameworks toensure regulatory alignment and minimize organizational risk.• Managed cross-functional projects and vendor relationships, aligning IT strategywith business goals and improving overall service delivery and efficiency.

Education

• University of Phoenix

  Master of Business Administration - MBA, Business Administration, Management and Operations

• CHI Institute-Philadelphia

  Associate, Computer Engineering

  1996 — 1998

• University of Phoenix

  Bachelor of Science, Business Management

  2003 — 2005

Skills

• Operating Systems
• Dhcp
• Networking
• Windows 7
• Customer Service
• Infrastructure
• Microsoft Sql Server
• Information Technology
• Active Directory
• Windows Server
• Hardware
• Strong Written and Verbal Communication.
• Excellent Leadership and Management Skills
• System Deployment
• Servers
• Crm
• Dns
• Management
• Team Building
• Technical Support
• Project Management
• Strategic Planning
• Iis
• Microsoft Exchange
• Troubleshooting
• Cisco Technologies
• Disaster Recovery
• Vendor Management
• Security
• Testing
• Microsoft Excel
• Process Improvement
• Microsoft Office
• Team Leadership
• Software Documentation