Bill Dillon
- Role
- Senior Cloud Infrastructure Engineer at Medical Solutions
- Location
- Jacksonville Beach, FL, US
- LinkedIn followers
- 500 followers
Experience
Senior Cloud Infrastructure Engineer
Sep 2022 — Present
Maintain and troubleshoot the on-premises and Azure cloud environments. • Administer Exchange 2016/Exchange Online (Office 365)/Hybrid configuration. • Administer Office 365 using Active Directory synchronization. • Subject Matter Expert for the MyQ Print Anywhere solution and the Rocketseed signature solution. • Participates in infrastructure stand-ups, assigned project meetings, and other technical discussions. • Actively participates in the IT Service Management process, including change and incident management, problem troubleshooting, and documentation. • Coordinates with cross-functional resources such as DevOps, DBAs, Cloud Command Center, Security, etc. • Assists in the organization and upkeep of departmental documentation • Delivers assigned tasks in an efficient and timely manner.
Education
New Horizons Computer Learning Center
MCSE, Microsoft Certified Systems Engineer
2008
New Horizons Computer Learning Center
MCDST, Microsoft Certified Desktop Support Technician
2007
New Horizons Computer Learning Center
MCP, Microsoft Certified Professional
2007
Southern Illinois University, Carbondale
BS, Industrial Technology
2006
New Horizons Computer Learning Center
MCSA, Microsoft Certified Systems Administrator
2007
Skills
- Software Installation
- Voip
- Networking
- Troubleshooting
- Powerpoint
- Microsoft Office
- Servers
- Training
- Process Improvement
- Customer Service
- Disaster Recovery
- Microsoft Word
- Network Administration
- Microsoft Excel
- Operating Systems
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