William Crotty

Senior Manager, Client Services, Operations and Product Strategy

Role: Senior Manager, Client Services, Operations and Product Strategy at CVS Health
Location: Naperville, IL, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About William Crotty

Feel free to reach out to me directly via LinkedIn. Specialties include Business…

Experience

Senior Manager, Client Services, Operations and Product Strategy
CVS Health
Aug 2018 — Present · Chicago, IL, US
Lead multiple business / IT projects to integrate new clients onto the CVS Pharmacy Benefit Management system.• Creation and tracking of the overall project plan including all IT project deliverables and other supported work including communication execution. • Creation and presentation of a Weekly Status Report to leadership. • CRAID log oversight ensuring Risks, Action, Issues and Decisions are documented in the correct work stream and that the log is monitored, actionable, and accountable for time frames for resolution.• Creation of new project requests, which included defining requirements, budget, scope, business impact, constraints, dependencies and assumptions. Software Skills: Advanced Level Excel, Word, PowerPoint, Project, Access, Visio, familiarity with ERP and LMS systems.

Education

Benedictine University
MSMOB, Masters of Management & Organizational Behavior / Minor - Organizational Dynamics
1999 — 2002
Northwestern University
Certificate, Project Management for Professionals Track for PMP ® Certification
2013 — 2014
Benedictine University
MBA, Master of Business Administration / Minor - Marketing
1986 — 1990
DeVry University
Bachelors, Computer Science / Minor - Marketing
1982 — 1986

Skills

Social Media Marketing
Web Analytics
Strategy Development
Vendor Management
IT Service Management
Google Adwords
Change Management
People Management
Employee Relations
Strategic Planning
Social Media
Change
E-Business
Team Leadership
Sem
Talent Management
Management Consulting
Operations Management
Business Transformation
Service Delivery
SEO
Online Advertising
Organizational Development
Business Analysis
Business Process Improvement
Service Management
Digital Marketing
Relationship Marketing
Team Building
Email Marketing
Performance Management
Online Marketing
Performance Improvement
Business Strategy
Succession Planning
E-Commerce
Direct Marketing
Outsourcing
Organizational Change
Process Improvement

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