Bill C.
Senior Director, Customer Operations (Delivery & Customer Success) @CUJO AI®
Signup · Get unlimited contacts
WORK HISTORY
Senior Director, Customer Operations (Delivery & Customer Success) @CUJO AI®
London, GB
Oversaw onboarding and delivery of customer-facing services across Europe for B2B technology clients, ensuring successful project outcomes and high client satisfaction.• Led cross-functional teams, including Delivery/Customer Success Managers, Solutions Architects/Engineers, and Delivery Quality Assurance specialists.• Built and maintained strong client relationships with major accounts, including Vodafone, BT, and Deutsche Telekom, ensuring long-term value realization and strategic partnerships.• Partnered with internal stakeholders to align delivery execution with commercial objectives, driving operational excellence and high-quality customer outcomes.• Implemented scalable delivery frameworks and processes that enhanced efficiency, predictability, and client satisfaction across the portfolio.• Demonstrated senior leadership through strategic decision-making, people management, and consistent delivery of measurable results.
EDUCATION
University of Glasgow
Bachelor of Science (BSc) with Honours, Geography
University of Stirling
Master of Business Administration (MBA), Business Administration and Management, General
ABOUT BILL C.
Senior Delivery and Customer Success leader driving operational excellence and client value across B2B SaaS professional services. I specialize in scaling customer operations, leading high-performing teams, and delivering measurable business outcomes for enterprise clients.I have a proven track record overseeing onboarding, program delivery, and post-sales success for major accounts. By aligning delivery execution with commercial objectives, I ensure clients achieve long-term value while maintaining high satisfaction and retention.I thrive at the intersection of strategy and execution—building scalable frameworks, mentoring cross-functional teams, and optimizing processes to deliver predictable, high-quality results. My approach combines operational rigor, data-driven decision-making, and a strong focus on customer outcomes.Passionate about turning complex challenges into repeatable success, I partner with internal stakeholders and clients to drive growth, efficiency, and strategic impact. My goal is to create lasting partnerships and enable organizations to succeed with their adoption of SaaS offerings.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.