William Bute
Learning and Development Manager at Global Contact Services (GCS)
- Role
- Learning and Development Manager at Global Contact Services Gcs
- Location
- Queens County, NY, US
- LinkedIn followers
- 500 followers
About William Bute
William (Bill) J. Bute Trainer / Facilitator / Performance Coach / Public Speaker Passionate, Goal-Driven Professional with 15+ years of Consultative Business Experience Determined LEADER, Mission-focused, Crisis MANAGER Diplomatic / Tactful (with all levels)| Poised / Competent Exploring / Tweaking the COMMUNICATION PROCESS so that Clients, Audiences, and Students Hear / Understand / Act Empathetic in Nature | Down-to-earth Approach | Easily Transcends Cultural Differences Sense of Humor Under Pressure | Team building skills | Relationship Building In-demand Mentor for aspiring Speaking Professionals. Marketing & Sales Needs Assessment / Negotiation / Sales Technique Leadership Credible Presence / Team Building Additional Topics Time Management | Project Management Communications | Proposal Writing. Specialties: Workshop Facilitation | Performance Coaching | Verbal Presentation Negotiation | Adjudication | Committee Leadership | Relationship Building.
Experience
Learning and Development Manager
Jan 2013 — Present · Long Island City, NY, US
Responsible for creating, developing, and delivering training programs to instruct Paratransit call center agents on how to provide successful customer interactions.Over 700 agents interact daily with clients from the Metropolitan Transportation Authority\'s ( New York City Transit Authority) Access-A-Ride service to arrange their transportation needs and resolve any travel related issues.My goal is to open their eyes and minds so they can see all the possibilities. This results in more compassionate, focused, and professional associates.
Education
Northwestern University
BS
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