Bill Biller

Director of Strategy @Together Family Counseling

Covina, CA, US

Develop and scale a therapy private practice from the ground up, expanding reach to a broad patient base and providing critical mental health services to clients. Screen, hire, onboard and train staff. Develop, update and maintain company policies, website, social media accounts.Design a virtual PBX system to route office calls to multiple phone screeners, allowing for improved call coverage and greater percentage of answered calls. Automate the appropriate routing of email and phone messages, increasing efficiency in intakes and returning of calls.Build relationships with insurance company provider relations departments by maintaining regular contact, resulting in strengthened partnerships, faster credentialing turn-around times and increased referrals.Analyze insurance contracts for opportunities across additional lines of business with which the firm was not previously contracted.Implement payroll system to efficiently pay employees and manage tax reporting/records.Launch a cloud-bases EHR software platform to create a paperless and efficient system for records maintenance, scheduling and simplified insurance billing increasing efficiency exponentially day-to-day office administration tasks.Approve a HIPAA-compliant telehealth solution to facilitate continuity of care to existing patients as well as to provide services to new patients that are unable to visit the office due to COVID or other reasons.

Universidad Complutense de Madrid

CSU International Programs Intensive Language Study

California State University, Fullerton

Bachelor's Degree