Bill Banash
Network Program Manager, CPXP
- Role
- Patient Experience Manager at UnitedHealth Group
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Bill Banash
An experienced Program Manager with expertise in taking a proactive approach with…
Experience
Patient Experience Manager
Oct 2020 — Present
Responsible for leading the market to address patient perception and increase UHC’s performance on CAHPS and HOS. Responsible for implementation of programs and processes designed to build and improve patient experience within designated market and assigned provider groups. Working with provider executives and UHC Market leaders and executives on solving one of UHG’s most complex problems. Collaboration with UHC business unit leaders, provider groups and complex networks to lead the change that is needed in CAHPS survey results.
Education
Abilene Christian University
M.A.
2009 — 2011
Oregon State University
B.S.
2004 — 2009
Skills
- Oracle Applications
- Mediation
- Microsoft Office
- Business Analysis
- Sports Marketing
- Marketing Strategy
- Business Strategy
- Patient Satisfaction
- Excel
- Management
- Conflict Resolution
- Service Excellence
- Sports Coaching
- Business Management
- Program Management
- Data Analysis
- Six Sigma
- Customer Service
- Kronos
- Certified Mediator
- Sports Management
- Microsoft Excel
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