Billa Sanithkumar

About Billa Sanithkumar

Role in Wipro Roles & Responsibilities:Monitor customer transactions and account activity to identify suspicious or potentially fraudulent behavior.Analyze alerts generated by fraud monitoring systems and determine true fraud vs. false positives.Investigate unauthorized, authorized push payment (APP), and social engineering scams using internal tools and customer interaction.Take timely action to prevent losses, including blocking accounts, restricting transactions, and escalating high-risk cases.Perform remediation activities, including documenting cases, initiating refunds or chargebacks as per policy, and coordinating with relevant teams.Conduct customer outreach to verify transactions and educate customers on fraud prevention and safe banking practices.Maintain accurate case documentation to meet regulatory and compliance requirements.Collaborate with KYC, AML, Risk, and Compliance teams to strengthen fraud controls and reduce future risks.Meet productivity, quality, and SLA targets while ensuring customer experience and data confidentiality.Skills You Can Add Below This Role:Fraud Detection & Investigationcredit and debit card payments Transaction MonitoringAuthorized Scam AnalysisBanking OperationsRisk AssessmentCustomer VerificationCase ManagementRegulatory Compliance

Experience

1. Associate

   Wipro

   Dec 2025 — Present · Hyderabad, IN

   Key Responsibilities Manage Client Transactions & SupportHandle incoming customer queries through phone and email professionally.Document all client information, issue details, and resolution steps accurately.Track, record, and update all cases in internal systems (RAVE).Follow process guidelines, SLAs, and quality standards during issue resolution.Identify red flags and escalate critical issues to team leaders when required.Provide accurate product information and maintain confidentiality at all times.Use knowledge bases and tools to offer effective solutions. Deliver Excellent Customer ServiceGuide customers with step-by-step solutions for their queries.Troubleshoot product-related issues and educate users about features.Maintain detailed logs of all customer interactions.Offer alternative solutions to retain customers and improve satisfaction.Communicate clearly and professionally in all conversations.Ensure timely callbacks and follow-ups with customers. Continuous Learning & ImprovementParticipate in product and process trainings regularly.Stay updated with latest product changes, updates, and client-specific guidelines.Collaborate with team leaders to improve training and service quality.Engage in self-learning to enhance job knowledge and performance.

Education

• Telangana state model junior college

  Board of secondary , Mathematics physics chemistry

• Government Industrial Training Institute - India

  Electrician , Electrician

• TELECOM GATEWAY LLC

  High School Diploma

• JNTUH College of Engineering Hyderabad

  Master of Business Administration - MBA (Finance), Financial Business

• Chaitanya Degree College

  Bachelor of Business Administration

• TELECOM GATEWAY LLC

  High School Diploma, Mathematics

• Chaitanya deemed to be university

  Bachelor of Business Administration - BBA, Marketing