Bill Wickes
Delivery Manager, CSP-SM, CAL-I, CSPO at Kiewit Technology Group
- Role
- Delivery Manager at Kiewit
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Bill Wickes
17+ years in Project Management; 10+ years in Agile software development - both Scrum and Kanban. 3 years as a Delivery Manager focused on process improvement and career coaching for my team. 2 years experience in Test Lead Management focusing on test strategy and implementation leading cross-functional teams as large as 200+ resources through successful testing cycles. I am a Servant Leader, Agile Coach and traditional SDLC expert to Teams and Organizational Leadership. I elevate people to optimize performance. Consistently lead teams on organizational top initiatives and exceed in high pressure situations. Process improvement specialist.
Experience
Delivery Manager
Oct 2022 — Present · US
Education
University of Nebraska at Omaha
Business, Management
2004 — 2009
Skills
- Call Center
- Salesforce.com
- Ivr
- Software Project Management
- Crm
- Business Intelligence
- Telecommunications
- Software Documentation
- Sdlc
- Vendor Management
- Business Analysis
- Customer Retention
- Data Analysis
- Contact Centers
- Customer Satisfaction
- Team Building
- Management
- Cross-Functional Team Leadership
- Process Improvement
- Unified Communications
- Account Management
- Workforce Management
- Sales
- Customer Experience
- Call Centers
- Project Management
- Outsourcing
- Voip
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.