Bill W.
Enterprise Support Lead Onsite.
- Role
- Enterprise Support Manager at Kyndryl
- Location
- Asheville, NC, US
- LinkedIn followers
- 500 followers
Experience
Enterprise Support Manager
Aug 2023 — Present · Asheville, NC, US
Escalation Support Lead | 08/2023 – Present Supervise 3 technical agents and serve as primary escalation lead for FoundryDT operations. Directed migrations and system upgrades for 300+ production endpoints,achieving zero unplanned downtime. Partner with DT leadership to deliver service to the Production floor,management and other staff. Aligning local initiatives with enterprise strategy. Used Industry 4.0 adoption, reducing ticket volume by 15% in six months. Assisted in audit readiness with documented processes and security compliance(zero findings). Act as liaison between business leaders, production teams, and IT, acceleratingresolution of plant issues.
Education
Seminole Community College
BACHELOR OF SCIENCE Shepherd College AAS
1987 — 1988
Valencia Community College
Associates
1985 — 1987
Seminole Community College
BACHELOR OF SCIENCE Shepherd College AAS
1987 — 1988
Georgia Real Estate
Real Estate Licensing
2003 — 2010
Chineese Medical & Herbology
MASTERS DEGREE
2007 — 2010
DeVry University
Associate’s Degree
1982 — 1985
Shepherd University
Master's; Bachelor of Science
1988 — 1990
Academy for Five Element Acupuncture
Master's
2007 — 2010
Shepherd University
Bachelor of Science
1989 — 1990
Seminole Community College
AAS
1986 — 1988
Florida, South Carolina, Georgia Real Estate
Real Estate Licenses
2003 — 2009
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