Bill Stout
Customer Success Incident Manager
- Role
- Customer Success Incident Manager at Dell Technologies
- Location
- Franklin, MA, US
- LinkedIn followers
- 500 followers
About Bill Stout
Responsibility is to bring order, structure, and focused management and attention to the customer\'s problems in order to gain complete consumer satisfaction. Applies technical expertise in order to resolve highly complex customer issues by coordinating the technical support between the field and Customer Service managers. Interfaces with Senior Management, Engineering, Sales, Marketing, Customer Service and customers to resolve business, and technical issues on all products and services. Manages activities of individual contributors with assigned team. Controls and directs internal resources in terms of setting time requirements and expectations. Assist with the selection and training of Customer Support Managers assigned to a geographic region or country.
Experience
Customer Success Incident Manager
Jul 2018 — Present
Responsibility is to bring order, structure, and focused management and attention to the customer\'s problems in order to gain complete consumer satisfaction. Applies technical expertise in order to resolve highly complex customer issues by coordinating the technical support between the field and Customer Service managers. Interfaces with Senior Management, Engineering, Sales, Marketing, Customer Service and customers to resolve business, and technical issues on all products and services. Manages activities of individual contributors with assigned team. Controls and directs internal resources in terms of setting time requirements and expectations. Assist with the selection and training of Customer Support Managers assigned to a geographic region or country.
Education
1. University of Massachusetts Boston - Center for Collaborative Leadership in the College of Manage
Certificate, Organizational Leadership
2014 — 2015
Eastern Nazarene College
Master of Science (M.S.), Business, Management, Marketing, and Related Support Services
2006 — 2010
Skills
- Solution Selling
- Salesforce.com
- Virtualization
- Sales Operations
- Professional Services
- Saas
- San
- Customer Service
- Human Resources
- Disaster Recovery
- Data Center
- Storage
- Vmware
- Cloud Computing
- Storage Virtualization
- Enterprise Software
- Sales Management
- Storage Area Networks
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