Bill Sommerdorf
Global Support Account Manager at NetApp
- Role
- Global Support Account Manager at NetApp
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Global Support Account Manager
Apr 2012 — Present · RTP, NC, US
I am the liason between our technical support organization and the storage admins for one of NetApp\'s top tier customers. It is an exciting role where I pro-actively identify and eliminate risks from my high profile customer\'s environment. In addition, I develop relationships between my account sales team, as well as with my customer\'s engineering team to help with the roadmap planning of their upcoming release strategy.
Education
Arizona State University
BSEE, Electrical Engineering
1985 — 1990
NC State University
Certificate of Computer Programming (equivalent to minor)
1994 — 1995
Skills
- Unix
- Wireshark
- Problem Solving
- Isdn
- Softswitch
- Clearcase
- Media Gateways
- Sip
- Ip
- Ethernet
- Lte
- Qos
- Lan-Wan
- Telecommunications
- Isup
- Product Support
- Troubleshooting
- Service Delivery
- Ss7
- C++
- Technical Support
- Sip Trunking
- Linux
- Account Management
- Switches
- Routing
- Sdp
- Routers
- Tdm
- Tcp/Ip
- Customer Support
- H.323
- Voip
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