Bill Shapanus

Principle Contact Center Architect at ADP

Role: Principle Contact Center Architect at ADP
Location: Trenton, NJ, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

Experience

Principle Contact Center Architect
ADP
Apr 2012 — Present · Roseland, NJ, US

Skills

Customer Relationship Management (Crm)
Business Analysis
Strategy
Process Improvement
Voip
Call Center
Networking
Leadership
Integration
Contact Centers
Cloud Computing
Disaster Recovery
IT Strategy
Crm
Troubleshooting
Vendor Management
Strategic Planning
Outsourcing
IT Management
Enterprise Architecture
Call Centers
Program Management

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