Bill Schwab

About Bill Schwab

I’m a people-first leader who believes in continuously evolving to meet the needs of both the team and the business. In a fast-paced, multi-tasking world, I prioritize meaningful engagement, strong communication, and a high standard of craftsmanship in everything I do.I thrive in environments that combine leadership, analytics, and project-based work—where I can mentor others, drive innovation, and contribute to meaningful outcomes. I’m passionate about developing future leaders and supporting teams through thoughtful guidance, collaboration, and strategic problem-solving.Throughout my career, I’ve led teams across diverse industries, consistently delivering results in dynamic and challenging business environments. I take pride in providing clear, factual insights to stakeholders and ensuring that my contributions align with broader business goals.Creativity is a core part of who I am. Outside of work, I enjoy woodworking, craft brewing, playing music, and sketching. I believe this creative mindset fuels my ability to think differently, stay agile, and lead with innovation.

Experience

1. Director of Customer Support

   Belle Tire

   Nov 2020 — Present · Southfield, MI, US

   Customer Support & Operational Leader | Omnichannel Strategy | Technology Implementation | Team DevelopmentCurrently leading and evolving Belle Tire’s Customer Support organization across multiple omnichannel platforms, including:Customer Service OperationsAuto Glass Call CenterSocial Media Engagement & Reputation ManagementOnline Chat via BelleTire.comSuccessfully transitioned the team to a more efficient and professional support model by directing and implementing key technology solutions and workflow optimizations. Tools and platforms managed include Mitel, RingCentral, Medallia, Sprout Social, and Kustomer—driving improvements in customer experience, team productivity, and data-driven decision-making.Played a pivotal role in supporting and leading Belle Tire’s in-person training facilitators, focusing on technical and sales training programs, and aligning learning and development efforts with broader business objectives during critical periods.Known for cultivating an engaged, motivated, and performance-driven team culture, while maintaining strong partnerships with leadership stakeholders across departments.Actively involved in multiple cross-functional initiatives, strategic committees, and business-critical projects designed to support the company’s next phase of growth and operational scale.

Education

• Detroit Southwestern High School

  High School, Business, Management, Marketing, and Related Support Services

  1991 — 1995

• Adrian College

  Some College, Communication and Media Studies

  1995 — 1998

Skills

• Avaya
• Voip
• Call Centers
• Ip
• Troubleshooting
• Cabling
• Routers
• Networking
• Telephony
• Ethernet
• Leadership
• Voice Over Ip (Voip)
• Technical Support
• Customer Retention
• Telecommunications
• Team Leadership
• Training
• Broadband