Bill Rosen

Business Development Manager @Walker Property Services, LLC

Palm Beach County, FL, US

Represented a national facility maintenance and general contracting firm, driving new business development, field sales growth, and increased market share across multiple service lines.Launched a Project Coordinator training program rooted in process reengineering and John Maxwell’s principle of self-discipline, improving customer satisfaction by 15% and reducing escalation incidents by 20%.Built and nurtured executive-level client relationships, identifying opportunities to expand accounts and align services with client strategic goals.Generated new revenue streams through consultative field sales, prospecting, and territory development, positioning Walker as a trusted partner for commercial property owners and operators.Partnered with internal operations teams to deliver tailored solutions in interior/exterior maintenance, electrical, plumbing, ADA compliance, disaster recovery, and property inspections, ensuring customer satisfaction and retention.Contributed to Walker’s industry-leading client retention rate by orchestrating seamless delivery of scheduled maintenance, large-scale remodels, and emergency response services.Played a key role in expanding Walker’s market presence, strengthening the company’s reputation for quality, safety, and communication across national accounts.Delivered strategic insights that helped clients streamline operations, enhance property value, and achieve cost efficiency, supporting measurable improvements in both Walker’s and clients’ performance KPIs.