Bill Rahn

About Bill Rahn

My passion is leading, collaborating, and problem solving. I believe building trusting…

Experience

1. Customer Success Manager

   Masonite

   May 2023 — Present

   Acting as a customer champion. Creating and maintaining strong relationships with customers, establishing trust, creating rapport, and building long-term partnerships.• Strengthening and maintaining business through constant communication and ensuring dependable product delivery.• Supporting Key Account Management (KAM) and Joint Business Planning processes.• Developing a deep understanding of customers and all pain points. Ensuring that customer issues are resolved in an effective and efficient manner.• Building strong cross-functional relationships to facilitate the implementation and solution deployment of customer’s needs.• Utilizing customer feedback, internal data, and external data sources to make data driven decisions. Ultimately identifying areas for improvement and developing strategies to address them.

Education

• McHenry County College

  Associate of Arts and Sciences (A.A.S.), General Studies

  2010 — 2013

• Marengo Community High School

  High School Diploma, General Studies

  2006 — 2010

• Illinois State University

  Bachelor of Science (B.S.), Double Major - Organizational Leadership & Human Resources Management

  2013 — 2015

Skills

• Training
• Human Resources
• Organization Skills
• Team Leadership
• Powerpoint
• Problem Solving
• Customer Service
• Recruiting
• Employee Engagement
• Microsoft Excel
• Strategic Planning
• Communication
• Employee Relations
• Project Management
• Social Media
• Human Resource Development
• Microsoft Office
• Public Speaking
• Leadership
• Sales
• Time Management
• Team Building
• Teamwork
• Management
• Critical Thinking