Bill Oconnor
Call Center Manager at IQVIA
- Role
- Regency Management Services, Llc. Dba Ashley
- Location
- Cranford, NJ, US
- LinkedIn followers
- 500 followers
About Bill Oconnor
STI Certified Call Center Manager with over a decade of experience, accountable for every…
Experience
Skills
- Avaya Cms Supervisor
- Project Planning
- Profit
- Scheduling
- People Management
- Coaching
- Customer Retention
- Customer Service
- Team Management
- Hiring
- Customer Experience
- Microsoft Office
- Avaya
- Outlook
- Software Documentation
- Telecommunications
- Team Building
- Management
- Employee Relations
- Call Center
- Documentation
- Analysis
- Recruiting
- Troubleshooting
- Supervisory Skills
- Bmc Remedy
- Forecasting
- Performance Management
- Crm
- Employee Training
- Technical Support
- Business Analysis
- Mentoring
- Visio
- Process Scheduler
- Customer Satisfaction
- Training
- Quality Assurance
- Time Management
- Customer Relations
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