Bill Ngouh

About Bill Ngouh

I am a process driven professional who strives to deliver forward-thinking, innovation…

Experience

1. Customer Success Manager (French English)

   Avaya

   Aug 2020 — Present

   Collaborated with sales team to onboard new clients and ensure smooth transition to Avaya’s products and services• Developed and implemented customer success plans for assigned accounts, resulting in increased customer retention andsatisfaction• Conducted regular check-ins with customers to assess their needs and identify opportunities for upsell or cross-sell• Resolved customer issues and concerns in a timely and effective manner, leading to improved customer loyalty and advocacy• Analyzed customer usage and adoption data to identify trends and areas for improvement, and provided recommendations tointernal teams• Led customer training sessions and provided product demonstrations to increase product adoption and usage• Managed a portfolio of accounts, consistently meeting or exceeding quarterly revenue targets• Coordinated with internal teams to ensure timely and accurate delivery of products and services to customers• Acted as a trusted advisor to customers, providing strategic guidance and thought leadership on Avaya’s products and services• Contributed to the development and improvement of Avaya’s customer success processes and procedures

Education

• Northern Illinois University

  Bachelor’s Degree, Economics

  2013 — 2015

• Northern Illinois University

  Master of Business Administration (MBA), Business Administration and Management, General

  2015 — 2016

• Universidad de Murcia

  Master’s Degree, International Business

  2015 — 2016