Bill Mortimer

Service Director @Lexus Of Towson

Towson, MD, US

Remarkable supervisory experience in an auto repair facility- Schedules and manages a department of 45+ employees- Proven track record of rehabbing stores and increasing sales while minimizing costs- Advanced knowledge of CDK- Sound knowledge of overall automobile operations and management relations- Familiarity with manufacturer warranty, mandatory reporting, and policy procedures- Encouraged technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers- Maintained the good Customer Service Index (CSI) rating from customers by managing customer complaints immediately and complying with dealership policy- Efficient at taking charge of work, being accountable, and handling responsibilities- Assisted in the training and opening of other Lexus dealerships within the company