Bill M.
Services Quality Assurance Manager at Microsoft
- Role
- Services Quality Assurance Manager at Microsoft
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
About Bill M.
Extensive experience providing technical and management leadership including CIO, Director, and Vice-president positions with a focus on delivering information technology solutions to meet the needs of Public Sector and commercial customers. Key experiences include risk management and compliance, negotiating international and domestic business operations models, building and managing the business processes, OSS/BSS systems, and work centers to support those business models, negotiating strategic vendor partnerships, and delivering strategic corporate programs. Proven skills and leadership in capture management, risk management, compliance, program management, relationship management of business partners, launch of a start-up company, and team building. Also has experience consulting with Enterprise clients to use information technology to transform business operations.Specialties: International telecom business/technical negotiations and executive leadershipGlobal joint venture start-up and operationsSystems architecture and planningTeam leadership and collaborationProposal development and capture managementIT vendor management Global telecom billingGlobal data center operationsCall center operations and managementSoftware delivery lifecycle managementBusiness process engineeringSDLC project managementConsulting servicesRisk management
Experience
Services Quality Assurance Manager
Jul 2015 — Present · Reston, VA, US
Responsible for providing value-added quality assurance and risk management services to the US Public Sector Services organization of Microsoft. Also provides specific project management oversight support for complex fixed price and time and materials engagements during the deal shaping, review/approval, and engagement delivery lifecycle.
Education
Lehigh University
MS, Mathematics
1977 — 1979
Lehigh University
BA, Mathematics
1973 — 1977
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