Bill Kuck
Section Manager Energy Services Business Process and Technology Group @Con Edison
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WORK HISTORY
Section Manager Energy Services Business Process and Technology Group @Con Edison
EDUCATION
Roger Williams University
BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
Mercy College
Master of Science - MS, Organizational Leadership
Mercy University
MS, Organizational Leadership
Roger Williams University
BS, Management
ABOUT BILL KUCK
Thirty year Electric and Gas Utility Professional. Experienced Customer Facing Process and Technology Manager with a demonstrated history of working in the utility industry. I am skilled in Business Process Improvements, Team Building, Project Management, Management, and Leadership. Experienced in: Energy Efficiency Programs Natural Gas Sales Installation Electric Service Gas Service IT Project Management Utility Budgets Technology Highlights: Business Project Manager Project: Case Management System (Pega PRPC) Scope: Internal system for employees to manage end-to-end new business processes. Execute work across multiple departments from a single system. System Users: Primary 300 New Business Group, Secondary 600 various groups, including customer service, engineering, construction, operations groups.(Electric and Natural Gas) Annual volume: applications, appointments, documents, inquiries Primary System Integrations: Customer Information System (billing). Work Management System, Engineering, Design, Construction, Metering. Emergency Management System, defective customer equipment requests. Mapping and CAD Systems. Project Lead, Business Project: Web Portal (.net) Scope: Provide 24/7 access to customers/contractors for filing, statuses, notifications, inquiries, payments, documents, and scheduling of new business requests System Users: system supports all internal and external applications for electric and natural gas utility new business requests Annual volume: applications, appointments, documents, inquiries Primary System Integration: Internal Case Management System (Pega PRPC)
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