Bill Kepley
Alight - CC Client Manager
- Role
- Client Manager at Alight Solutions
- Location
- Oak Ridge, NC, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Bill Kepley
I am a seasoned Call Center and Partner Manager with extensive experience driving…
Experience
Client Manager
Nov 2021 — Present · Winston-Salem, NC, US
Education
The University of Toledo
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
1984 — 1986
Skills
- Partner Management
- Customer Experience
- Call Center
- Relationship Management
- Process Improvement
- Customer Retention
- Customer Acquisition
- Outsourcing
- Bpo
- Cross-Functional Team Leadership
- Cross Selling
- Workforce Management
- Operations Management
- Crm
- Product Management
- Change Management
- Customer Satisfaction
- Business Process Improvement
- Call Centers
- Leadership
- Program Management
- Sales Management
- Six Sigma
- Strategy
- Business Process
- Start-Ups
- Marketing
- Sales
- P&L Management
- Mergers & Acquisitions
- Project Management
- Contact Centers
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