Bill Jennings
- Role
- Vendor Performance Mgr at Lumen Technologies
- Location
- Littleton, CO, US
- LinkedIn followers
- 500 followers
About Bill Jennings
Leveraging a multi-faceted telecommunications background, a carrier relations…
Experience
Vendor Performance Mgr
Mar 2018 — Present
Driving Service Delivery/Assurance SLA adherence with LEC/CLEC/MSO providers for data products/services (Ethernet/TDM)*Facilitating SD/SA weekly/monthly/quarterly internal & external calls to discuss performance metrics & identify service improvement plans *Address SD/SA escalations as they arise, facilitate communication until ticket closure, and request RFOs from carriers to determine if actionable performance improvements are required.*Oversee Fixed EBIDTA impacting expense reduction/cost avoidance Plan: • Track budgeted vs. forecasted savings projections and present results in monthly/quarterly executive level operations meetings as needed. • Advise executive teams of potential savings target shortfalls and establish mitigation plans to operationalize existing gaps for BAU and Integration activity.
Education
University of Oregon
BA, Marketing
Skills
- Team Leadership
- Cross-Functional Team Leadership
- Mpls
- Ip
- Project Management
- Account Management
- Wireless
- Pricing
- Budgets
- Voip
- Business Analysis
- Process Improvement
- Product Management
- Call Centers
- Management
- Financial Analysis
- Strategic Planning
- Call Center
- Telecommunications
- Vendor Management
- Competitive Analysis
- Forecasting
- Managed Services
- Financial Modeling
- Project Planning
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