Bill Gada

About Bill Gada

Results-driven IT Manager with a solid history of effective leadership and operational support; adept at providing high-quality service and managing many aspects of a diverse multitude of IT infrastructure and development. Design and deliver leading-edge enterprise solutions precisely aligned with current and future business needs, ensuring consistent operational continuity. Seamlessly manage and execute change, mitigating risk and leveraging best practices to improve productivity and reduce costs. Skilled manager and project leader, effectively directing multiple operations and concurrent projects to achieve corporate and client objectives.

Experience

1. Director, IT Help Desk

   Benefitfocus

   Jul 2009 — Present · Charleston, SC

   Manage and implement scheduling for multiple technology teams including the IT Helpdesk, IT and IT Desktop Systems teams. Manages financial aspects of Department, including purchasing and budgeting, selection of IT vendors and assigned projects. Manage the support of over desktop/laptop computer systems (Windows/Mac) as well as related desktop management systems including, Dell KBox, Airwatch, JAMF Casper, SCCM. Manage 20+ employees in 3 locations and participate in after-hour support on a rotating basis. Created long term strategies for growth and preservation and career development plans of the help desk group members. Conduct periodic performance evaluations and annual personnel reviews for staff members. Play a significant role in the successful facilitation and completion of projects such as equipment replacement, software upgrades, office relocation and expansion, and new software evaluation. Manage the support of approximately Mobile Devices. Create and track IT Metrics and SLA’s Create and maintain IT Policies and Procedures in accordance to business compliance and Cybersecurity policy. Involved in the coordination of disaster recovery procedures. Manage IT staff training as well as various user training incentives.

Education

• Dover Business College

  Diploma, Information Technology