Bill Engler
Enterprise Applications Administrator at John W. Danforth Company
- Role
- Enterprise Applications Administrator at John W. Danforth Company
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Bill Engler
Over 30 years experience in Call Center, IT, and Banking industry. Professional manager with experience in business analysis and development, strategic planning, and research. Record of success at developing and implementing strategic programs. Creative, analytical thinker able to generate positive results as a significant team member or on an individual basis.Specialties-Familiarity with MS Office products-SQL programming-Business Planning -Strategic Forecasting -Maintain and/or develop Employee Retention & Morale that result in low historical attrition rate-Monitor & manage process for performance improvement -Creative problem solving ability -Communication & presentation skills-Technical trainer -Technology knowledge -End-user support-Employee management, leadership, and supervisory skill
Experience
Enterprise Applications Administrator
Jan 2025 — Present · Tonawanda, NY, US
Education
Canisius University
Bachelor's, MIS
1991 — 1995
Kenmore East
Regents Diploma, Computer Science
1987 — 1991
Skills
- Development of Employees
- Workforce Management
- Microsoft Word
- Team Leadership
- Citrix
- Performance Management
- Crm
- Itil
- Service Delivery
- Technical Support
- Business Analysis
- Customer Experience
- Process Analysis
- Active Directory
- Windows Server
- Business Planning
- Operations Management
- Webex
- Call Center
- Call Centers
- Computer Hardware
- Information Technology
- Operational Excellence
- Process Improvement
- Leadership
- IT Management
- Troubleshooting
- Performance Improvement
- Analysis
- * Strong Client Relationship Management Skills
- Software Documentation
- Onenote
- Forecasting
- Data Center
- Microsoft Office
- Requirements Analysis
- Vpn
- IT Service Management
- Client Relations
- Change Management
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