William Elder

About William Elder

Retired experienced professional, leveraging diverse technical expertise in Cloud…

Experience

1. Customer Engagement Manager - Technical Services

   Tech Impact

   Feb 2023 — Present · Bowling Green, KY, US

   Tech Impact is a nonprofit on a mission to use technology to serve the world better. We offer acomprehensive suite of technology services, including managed IT support, data and strategy services, telecommunications, and cloud computing integration and support. We also operate an award-winning IT training program designed to help young adults launch careers in the IT world. With offices in Philadelphia, PA, Wilmington, DE, Washington DC, and Las Vegas, NV, Tech Impact has been delivering services since 2003 to thousands of national and international nonprofit organizations.The Customer Engagement Manager will support existing key Managed IT Support customers. This includes customer support to review Help Desk ticket reports and customer service levels; create quotes for upcoming projects such as hardware replacement, network upgrades, cloud migrations, and telephony needs and provide timely information to customers. In this role, the Customer Engagement Manager will work closely with the Senior Technology Advisor, Account Managers, and Help Desk associates as a team.

Skills

• Cloud Computing
• Service Delivery
• Data Center
• Solution Selling
• Pre-Sales
• Infrastructure
• Storage
• Consulting
• Team Leadership
• High Availability
• IT Service Management
• Managed Services
• Integration
• Leadership
• IT Strategy
• Disaster Recovery
• Solution Architecture
• Virtualization
• Enterprise Software
• Enterprise Architecture
• IT Outsourcing
• Itil
• Outsourcing