William Crinigan
Sr. Director Customer Success at Infor
- Role
- Senior Director Customer Success at Infor
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About William Crinigan
Customer Success and Operations leader with 25+ years in enterprise SaaS, ERP, and cloud…
Experience
Senior Director Customer Success
Jul 2016 — Present · Las Vegas, NV, US
Infor is a global IT consulting company with employees in North America, Europe and Asia/Pacific. Currently assigned as a Sr. Director of Customer Success to a majority of Infor\'s largest clients, focusing on Human Resource, Finance, WFM, and Talent Management software. Responsibilities include, but are not limited to management of over $80M in accounts, oversight on existing implementations, Executive consultation, Incident management, development of best practices, supervision and mentoring of Customer Success Executives, and relationship management.Previously assigned to manage and onboard many of the company’s SaaS structured clients. This included, but was not limited to Portfolio Management, ERP Implementations, software, web, Product development, Program\\Project Management, and operational activities including Relationship Management and full budget\\ROI responsibilities.* Grew and successfully managed Client portfolio\'s in excess of $80M.* Successfully led\\leading efforts to implement ERP projects with a budget in excess of $5M.* Clients included those in Consumer Services, Gaming, Health care, Public sector, Fossil Fuel and various State Agencies.* Managed a full Infor ERP implementations (Cloud based) in all of the US Regions.* Assigned troubled clients\\implementations and have managed them back to their original milestones while improving the client relationships.
Education
Flagler College
BA, Business Administration\Political Science
1992 — 1995
Auburn University
MBA, Business Operations\Marketing
1996 — 1997
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