Bill Cook
Global Escalation Manager at Dell EMC
- Role
- Senior Advisor - Account Services Management at Dell Technologies
- Location
- Cranston, RI, US
- LinkedIn followers
- 500 followers
About Bill Cook
Experienced Escalation Manager with a demonstrated history of working in the information technology and services industry. Skilled in EMC Storage, Service Management, Customer Relationship Management (CRM), Data Center, and Contact Centers. Strong business development professional with a Associate of Arts and Sciences (A.A.S.) from New England Institute of Technology.
Experience
Senior Advisor - Account Services Management
Jan 2016 — Present · Hopkinton, MA, US
Oversee complex escalations in the data services industry, ensuring resolution of data unavailability, performance impact, and political escalations
Education
New England Institute of Technology
Associate of Arts and Sciences (A.A.S.), Video/Radio production technology
1997 — 1999
Blackstone Valley Vocational Regional School District
Electronics Engineering
1991 — 1995
Skills
- Service Delivery
- Technical Support
- Emc Storage
- Nas
- Management
- Data Center
- Leadership
- Cloud Computing
- Disaster Recovery
- Crm
- Customer Experience
- Customer Satisfaction
- Team Leadership
- Salesforce.com
- Virtualization
- Project Management
- Customer Service
- IT Management
- Customer Support
- Storage
- Call Centers
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