Bill Bevan

About Bill Bevan

Insuring the business success of Microsoft’s development partners has been my primary focus for the past sixteen years. As both an Applications Development Manager and Technical Account Manager, keeping partners ahead of the technology curve while meeting their product roadmap and delivery schedules, has meant obtaining mutually beneficial business metrics. IN BRIEF: As a trusted technical and business advisor to our development partners, I act as their liaison within Microsoft and execute to deliver development services. SKILLS: Working cross-organizationally within Microsoft on behalf of our partners, I manage communications at all levels. Whether monitoring a reactive issue or escalating to VP engagement, I’m able to deliver results which impact our common customers. EXPERIENCE: I keep entirely abreast of the latest Microsoft technologies and product direction. This involves adherence to many business processes, in addition to industry certification. PERSONAL: Being both an art connoisseur and car enthusiast is only briefly interrupted by my SeaHawk fandom.

Experience

1. Sr Customer Success Account Manager

   Microsoft

   Dec 1998 — Present

   Core Functionality / Responsibilities:• Establish / nurture trusted advisor relationships with key customer stakeholders at all levels including Sr. Executive (CIO/CTO), Executive (GM/Director) and Subject Matter Experts. • Exhibit strong communications, collaboration and executive presence skills by leading teams comprised of Microsoft, partner, and customer resources engaged in the delivery of complex solutions. • Understand the entire support services portfolio and can articulate the value of these services to customers. This includes partnering with the customer to ascertain their IT priorities in order to set a long-term strategy for service delivery. • Responsible for excellent delivery of services across entire Application Lifecycle Management, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Services.Service Delivery Efforts• Managed the service delivery for Microsoft’s global Premier ISV (Independent Software Vendors) partners.• Increased role influence by becoming a strong customer advocate, resulting in sole partner alliance management, business and end-customer escalations owned end to end.• Maintained a CPE (Customer / Partner Experience) satisfaction rate greater than 97%.Business Delivery Efforts• Expanded responsibilities by leading the ISV CPE program (FY12), scoped at team / practice level. Innovated and executed several processes which lead to historically the highest satisfaction scores for the entire ISV organization.• Championed and coordinated new TechTalk delivery methodology resulting in higher quality engagements and additional asks/opportunities with the customers.• Drove TechTalk delivery program providing the foundation for customer engagements of this type, positively influencing our partners and delivering on Microsoft business objectives.

Education

• College of the Canyons

  Associates In Administrative Justice, Administrative Justice

• University of Phoenix

  BS Business Management, Business Administration and Management, General