Bill Albergo
Program Lead Acquisition Integration Enterprise Voice & Video @JPMorganChase
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WORK HISTORY
Program Lead Acquisition Integration Enterprise Voice & Video @JPMorganChase
Contracted to Direct integration of acquired bank for all Enterprise Voice and Video. Named as primary manager of relationship with largest vendor AT & T. Established Firm-wide controls and standards for migration processes to balance Business, Technology, & Legal requirements- Established and executed program to migrate 4,500+ users from acquired bank’s telephony systems to JP’s across multiple carriers- Adapted plans for ever-changing needs resulting in 100% on-time, on-budget completion with recognized high customer satisfaction.
EDUCATION
Fordham University
Bachelor of Science (B.S.), International Business and Marketing
SKILLS
ABOUT BILL ALBERGO
A seasoned program/project management leader with 20+ years of experience in planning and executing technical, operational, and risk management projects for global leaders in financial services. Expert in establishing PMO governance frameworks, processes, and procedures to ensure successful, trackable execution. Demonstrated ability to influence cross-functional teams to adhere to processes while effectively managing stakeholder expectations, program budgets, schedules, and communications.Proven track record of ensuring operational readiness, facilitating seamless transitions, and efficiently closing out projects. Skilled in identifying and implementing Agile best practices to drive continuous improvement in PM processes. Accomplished in building and managing robust cross-functional relationships with executive leadership, businesses, technology, and vendors to drive seamless, timely delivery while meeting all Performance Measurement KPIs and SLAs.Expertise Highlights- In depth expertise of end-to-end Program and Process Management processes, tools, and risk management - Excellent interpersonal, presentation, supervision, and reporting skills, utilizing all for informed decision making - Proficient at quickly deconstructing situations to get to the root elements and then progressing forward - Consummate professional, bridging management and team, and true ambassador for any activity championed - Talented at growing ideas, plans, and business cases to progress current & future needs - Gifted communicator within all levels of organization, always possessing a strong pulse on individual, team, and organizational needs, issues, and pain points - Ability to influence disparate cross-functional groups to meet Goals, Key Performance Indicators, and SLAs - Horizontal thinker with ability to pivot as needed
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