Mohammad Bilal Khan
Operations Engineer @Index Exchange
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WORK HISTORY
Operations Engineer @Index Exchange
Toronto, ON, CA
Currently championing AI and automation initiatives to optimize infrastructure scaling and maintenance processes, improving operational efficiency across distributed systems.Own and execute the infrastructure product roadmap, aligning technical priorities with business needs for scalability, observability, and multi-tenancy.Designed and delivered a PaaS platform enabling on-demand service provisioning, improving deployment consistency and reducing delivery timelines by 30%.Partner with Product Managers to define requirements, prioritize features, and improve developer experience.Led cross-functional teams to implement automation and deployment features, cutting operational overhead significantly.Spearheaded infrastructure upgrades across multiple clusters, enhancing performance and resilience.Designed and implemented CI/CD pipelines, reducing SQL deployment times by 80% and accelerating feature delivery.Automated system updates using Ansible roles, eliminating manual effort and increasing reliability.Partnered with product and engineering leadership to deliver high-availability initiatives ensuring consistent revenue streams.
EDUCATION
McMaster University
Master of Business Administration - MBA, Business Administration and Management
York University
Specialized Honours Bachelor of Science (B.Sc.), Computer Science
SKILLS
ABOUT MOHAMMAD BILAL KHAN
I’m a software engineer at heart with 10+ years of experience in AdTech, where I’ve grown from building integrations to leading cross-functional infrastructure and product initiatives. Currently a DevOps Engineer at Index Exchange and pursuing my MBA at McMaster University, I specialize in designing scalable systems, automating processes, and bridging the gap between technology and business.My journey has been shaped by both technical leadership (Kubernetes, CI/CD, automation, disaster recovery) and product impact (infrastructure roadmaps, CRM integrations, onboarding revamps, serviceable & scalable feature). I thrive at the intersection of engineering and strategy, translating complex technical capabilities into scalable solutions that support customer and business needs.Looking ahead, I’m passionate about roles in Product Management, Technical Innovation, or DevOps leadership, where I can combine my technical expertise, business acumen, and drive for innovation to create lasting impact.
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