Bilal Umar

Area Service Engineer @Mahindra Electric Origin Suvs

Jaipur, IN

Meeting RO wise service targets (spare parts etc.)2) Focusing on enhancing end to end customer experience3) Manage targets4) Adopting and executing service actions in a timely manner5) Managing training schedules & onboarding of dealership manpower etc.6) Detailed overview across Dealer Manpower availability, training plan for dealership,%age trained,%age certified7) Maintain Adherance to MEAL CI norms, Adopting digital SQ initiatives, availability of necessary tools and equipments, updated diagnostic softwares8) Understanding across Workshop Processes & Mgmt Systems Ensure process parameters in place at workshops, adhering to Business Development Process, DMS, QLIKVIEW, Shop Floor Process, defining Dealer Role Holder Responsibility, Review & Recognition, All KPI related date to be available and tracked9) Collaborate with Tekliner & cotek teams to navigate issues10) Handle MIS and program management

Rajasthan Technical University, Kota

Bachelor of Engineering - BE

Board of technical education jodhpur Rajasthan

Diploma

Board of Secondary Education Rajasthan

12th