Bilal Shaikh
Sr. Technical Support Engineer | Lead, Operations | Microsoft Azure, Active Directory, Office 365
- Role
- Sr Technical Support Engineer Lead, Operations at Concentrix
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
Experience
Sr Technical Support Engineer Lead, Operations
Jan 2025 — Present · Pune, IN
Provide Tier 2/3 support for Office 365 applications (Exchange Online, Teams, SharePoint, OneDrive) and Azure AD services.• Diagnose and resolve Azure AD issues, including authentication, SSO, MFA, conditional access, and user/group management.• Manage Office 365 user accounts, licenses, and configurations.• Assist with identity management, directory synchronization (Azure AD Connect), and integration with third-party tools.• Monitor system performance, security, and compliance within Azure AD and Office 365 environments.• Collaborate with internal teams and escalate complex issues to Microsoft when necessary.• Document solutions, best practices, and troubleshooting guides for future reference.
Education
Sikkim Manipal University - Distance Education
Bachelor of Computer Application
2021 — 2023
Anjuman Khairul Islams Poona College of Arts, Science & Commerce, Pune
HSC
2016 — 2018
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