Bilal Muhammad
Executive Director at KEMYA Group (Leading exporter and manufacturer of finished and tanned leather and leather products globally)Studied Civil Engineering at Mangalam College of Engineering
- Role
- Executive Director at Kemya Group
- Location
- Kottayam, IN
- LinkedIn followers
- 500 followers
About Bilal Muhammad
An experienced civil engineer who assisted Senior Structural Engineers and experienced Architects with the construction of residential,commercial,institutional and industrial buildings to achieve practical results. Served as a Site Engineer,Supervisor and also involved in AutoCAD drawings,Valuation and Estimation of new projects. An experienced customer service executive who handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Followed communication procedures, guidelines and policies. Memorized entire line of company products and services, including prices and special discounts Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate. Remained courteous and calm, even during moments of customer dissatisfaction. Received an average 85% customer satisfaction rating to date, 15% higher than the company average. Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations.
Experience
Executive Director
Jul 2022 — Present · Kerala, IN
Education
Mary rani public school Changanacherry
Mangalam college of engineering
2016 — 2020
Mangalam College of Engineering, Mangalam Hills, Ettumanoor P.O, Kottayam-686 631
Bachelor of Technology - BTech
2016 — 2020
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