Bilal Asharaf
Customer Operations Specialist @Severn Trent
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WORK HISTORY
Customer Operations Specialist @Severn Trent
Coventry, GB
Initiated role in Customer service operations, handling inquiries via phone, email and two way chat providing accurate information on water and sewer services.Engaged with customers via multiple channels, providing accurate information and resolving inquiries courteously.Demonstrated comprehensive knowledge of Severn Trent\'s services, effectively assisting with water-related needs.Actively listened to and resolved customer concerns, contributing to a high retention rate.Collaborated with cross-functional teams to address complex customer issues, including water quality concerns and service disruptions.Utilized customer data and feedback to identify improvement areas, leading to targeted training programs and service enhancements.Maintained detailed customer records using Severn Trent\'s CRM system.
EDUCATION
Bournemouth University
Master of Science - MSc, Organizational Project Management
The New College (Autonomous)
Bachelor of Science - BSc, Management Information Systems, General
International Indian School Jeddah
Higher Secondary, Business/Commerce, General
ABOUT BILAL ASHARAF
Customer Operations @ Severn Trent | Former Careem Operations Specialist | MSC in Project Management | Delivering Excellence in Customer Experiences and Project Execution\"
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