Bilal Akram
White Glove Support @Finastra
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WORK HISTORY
White Glove Support @Finastra
London, GB
EDUCATION
West Herts College
Sports and Exercise Science, Sports Science
ABOUT BILAL AKRAM
IT Project, Desktop Support & IT Operations Specialist with experience delivering technology change, supporting large user bases, and stabilising BAU services across public sector environments (Enhanced DBS & CTC cleared) and major corporations. Proven track record in IT rollouts, multi‑site coordination, 2nd line support, and process optimisation, with effective communication, stakeholder engagement and hands‑on technical capability across Windows, macOS, Azure AD, Intune/Autopilot, SCCM, Teams, and ServiceNow.• Project Delivery: rollouts & migrations, cutover planning, site moves, stakeholder & vendor coordination, risks & issues• Desktop & EUC: Windows 10/11, macOS, Intune/Autopilot, SCCM, Iru/Kandji, Teams Rooms, printers & AV/VC• Operations: incident & request management (ServiceNow/Cherwell), IMAC, onboarding/offboarding, asset accuracy & lifecycle• Security & Access: AD/Azure AD, MFA, conditional access, CyberArk, SailPoint• Collaboration: Teams, AVD, user guides, VIP support, classroom & 1:1 training
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