Bilaal Adam
Home Service Team Manager (Field) & Mental Health Lead @Sky
Signup · Get unlimited contacts
WORK HISTORY
Home Service Team Manager (Field) & Mental Health Lead @Sky
Performance & Delivery: Lead a multi-skilled team of TV, FTTP, BBSV, and MDU engineers, nurturing trust, accountability, and high performance through coaching, mentorship, and problem solving. Continuously evaluating processes to remove barriers and improve operational efficiency.Change Management: Delivered process improvements across initiatives including S2S, job relocation, leader scheduling, feedback loops, productivity reporting, virtual engineering, failed visit sprints and AI integration. Challenged the status quo to streamline workflows, strengthen operational outcomes, and enhance team productivity.Adaptable: Quickly grasp new concepts and technologies, remain calm under pressure, and lead effectively in ambiguous situations. Generate creative solutions and pivot flexibly to solve complex problems.Communication: Appointed Regional Communications Lead (2022), ensuring consistent, high-impact messaging across various communication channels. Utilising strong stakeholder management to align teams with strategic objectives and improve operational clarity.Analytical Excellence: Turned data and feedback into actionable strategies, guiding teams to higher productivity, improved service delivery, and stronger customer relationships. Empowered engineers through targeted coaching and process improvements, creating a culture of accountability and excellence.Mental Health & Wellbeing Leadership: Lead regional mental health initiatives, guiding advocates to implement wellbeing programmes. Promote a culture of care, inclusion, and continuous learning in emotional intelligence and crisis intervention.
EDUCATION
De Montfort University
Bachelor’s Degree, Business & Marketing
SKILLS
ABOUT BILAAL ADAM
Impact driven leader with 8+ years experience driving high performance across telecoms and energy operations. I specialise in building resilient, accountable teams and delivering meaningful change through coaching, data-led decision making, and continuous improvement.Currently a Field Team Lead & Regional Mental Health Lead at Sky, I lead multi-skilled engineering teams across TV, FTTP, BBSV and MDU environments. My focus is simple: remove barriers, improve how things work, and create cultures where performance and wellbeing go hand in hand. This approach has led to improved productivity, stronger engagement, and consistently better customer outcomes – earning me three company awards for leadership, innovation, and impact.Throughout my career, I’ve led national change programmes, digital transformation initiatives, and international training projects (including L&D leadership in South Africa). I’m known for challenging the status quo, simplifying complex processes, and turning insight into action – whether that’s improving operational efficiency, designing scalable training, or recovering £300k+ in payroll inaccuracies.Key strengths:• Operational leadership & performance delivery• Change & transformation• Process improvement & efficiency• Stakeholder management (national & global)• Data-led decision making• Mental health & wellbeing leadershipI’m passionate about making a real impact, fixing what isn’t working, removing barriers, and driving sustainable performance that delivers for both people and the business.Always open to meaningful conversations around operational improvement, transformation, and delivering results that actually matter.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.