Bikram Mahal

Process Business Analyst @BMO

Toronto, ON, CA

Reduced process times: Led end-to-end modernization for financial transactions using digitization, Power Automate, and AI driven technologies; developed automated Power BI dashboards to track KPIs, reducing processing time by up to 60% for high-volume procedures and eliminating manual work for front-line staff.Governed and managed existing procedures: Managed 50+ internal procedures, aligning with regulatory, operational, and compliance standards; conducted data-driven analysis to identify 120+ discrepancies, improving accuracy by over 20%, enabling centralized governance, process optimization, and reducing errors.Implemented a process governance framework: Designed a structured framework categorizing procedures by risk and urgency (Critical/High/Medium/Low), improving prioritization and reducing change management cycle time.Fixed broken or outdated processes: Delivered timely solutions to front-line staff when core systems failed or procedures became obsolete; responded to JIRA tickets and applied process mapping to ensure uninterrupted service, reducing error rates and enhancing operational reliability.Conducted stakeholder interviews: Engaged cross-functional teams (Financial Planners, Back Office, IT, and Operations) to map end-to-end business processes, collect requirements, and provide data-driven insights that enabled faster decision-making and process improvements on new and existing processes.Developed business proposals: Developed and presented a data-driven business case to senior leadership, evaluating end-to-end business processes, outlining the cost and operational impact of outdated fax-based systems; highlighted an estimated annual cost savings of $1.25M+ through digital transformation, RPA, and AI driven technologies, and workflow automation.

Toronto Metropolitan University

Bachelor of Engineering - BE, Industrial Engineering