Bikram Dakua
Analyst - Corporate Security & Investigations @Morgan Stanley
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WORK HISTORY
Analyst - Corporate Security & Investigations @Morgan Stanley
Mumbai, IN
Incident Management: Conduct security risk assessments, focusing on geopolitical and environmental risks, utilizing Open Source Intelligence (OSINT) and advisory services (such as ISOS, MitKat, MAX Security, etc.) to identify potential threats and safeguard personnel, assets, and sensitive information- Monitoring and Reporting: Track developments that could affect executive travel, corporate events, or daily operations, providing timely and relevant reports on potential impacts- Security Systems Management: Oversee and maintain access control systems surveillance technology (CCTV – Symphia VMS), and other security infrastructure, ensuring proper operation and swift response to incidents such as tailgating, intrusions, fires, and alarms- Badge Management: Manage the procurement, printing, and pouching of employee badges across the APAC region- Policy Development: Assist the security manager in the creation and implementation of security policies and procedures- Security Audits & Follow-Up: Support security audits and coordinate follow-up actions, including documentation review and conducting tabletop exercises- Internal Investigations: Conduct thorough and timely internal investigations into security incidents.
EDUCATION
University of Mumbai
Bachelor's Degree
ABOUT BIKRAM DAKUA
I am an experienced and dedicated professional with a strong background in client success and specialist roles. Currently working as a Client Success Associate at Sterling Information Resources, Thane, I serve as a crucial point of contact for valued clients, understanding their unique needs and providing tailored solutions. I efficiently manage cases using the Salesforce platform to ensure exceptional service delivery. Before this, I worked as a Specialist at the same company, handling and managing candidate emails for employment verification with great attention to detail. Additionally, I previously served as a Background Verification Specialist, conducting thorough candidate background checks and communicating with employers to complete the verification process successfully. Earlier in my career, I was an Associate at Sutherland Global Services, Airoli, providing exceptional assistance to Netflix users through inbound calls and chats, addressing various issues related to their accounts and streaming. I possess excellent communication skills and proficiency in using various tools to carry out my responsibilities effectively.
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