Bikram Abbi
Manager - Customer Orchestration & Personalization @TD
Signup · Get unlimited contacts
WORK HISTORY
Manager - Customer Orchestration & Personalization @TD
Toronto, ON, CA
Lead for Next Best Engagement (NBE) strategy — advancing the use of AI to deliver personalized offers and advice that better serve our customers’ evolving financial needs.
EDUCATION
McMaster University
Bachelor of Engineering (BEng), Fluid Dynamics/ Thermal Systems
SKILLS
ABOUT BIKRAM ABBI
I am a results-driven Product and Transformation Leader with a passion for driving customer-centric business transformation and optimizing operational processes within financial services. As a Product Owner in the Servicing & Loyalty Product Group within the Homeowners Journey (HOJ) at TD, I lead the Process Optimization Pod, focused on redefining processes to deliver seamless, customer-first solutions that empower both colleagues and customers.With over 10+ years of experience leading cross-functional teams across product, risk, operations, compliance, and technology, I specialize in delivering large-scale transformation initiatives by leveraging Scaled Agile Framework (SAFe), business agility practices, and data-driven insights. My expertise lies in aligning teams to business OKRs, navigating complexity, and translating strategic visions into impactful outcomes.I am known for my customer-obsessed mindset, attention to detail, and ability to foster collaboration across diverse teams. I believe that customer experience & strong outcomes go hand in hand, and I am driven to turn challenges into innovative, scalable solutions that deliver measurable business outcomes.Beyond my core responsibilities, I lead the Organizational Awareness Pillar within RESL, building connectivity and knowledge sharing across business lines, and I serve as a facilitator for the Pan-Asian Career Development Program, supporting colleagues in career development and professional growth.I am passionate about leading customer-centric transformation at scale, driving process innovation, and positioning organizations to thrive in an agile, rapidly evolving business landscape.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.