Bikash Panigrahi
Growth and Customer Success |B2B SaaS Product | MBA\' 2019
- Role
- Principal Key Account Manager at FieldAssist
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Bikash Panigrahi
Experienced Customer Success Professional with more than 8 years of experience in IT, Sales and distribution and Customer Success domains in both organized and startup environments with subject matter expertise in new age automation using AI/ML and traditional legacy systems. Adept in cross-functional collaboration and strategizing success to ensure increased renewals and revenue.
Experience
Principal Key Account Manager
Jan 2023 — Present · Gurugram, IN
Spearheaded end-to-end onboarding for new clients, ensuring a smooth transition and early engagement with security products and services.* Acted as a trusted advisor and primary point of contact for a portfolio of clients, fostering long-term relationships with key stakeholders and maintained high client satisfaction by delivering proactive communication and consistent value.* Led initiatives to drive product adoption through hands-on training, tailored walkthroughs, and best-practice sharing and designed and delivered client enablement programs, resulting in increased user engagement and feature utilization.* Implemented health score frameworks e.g. NPS, CSAT to monitor client engagement, usage trends, and satisfaction levels along with proactively flagging of risks and coordinated remediation efforts to improve retention.* Reduced response times and improved customer satisfaction through structured escalation processes by partnering with support and engineering teams to address client issues quickly and effectively, ensuring high-resolution rates.* Owned the client renewal lifecycle, including forecasting, negotiation, and closure to ensure high retention rates along with upselling and cross selling* Developed and hosted webinars, workshops, and training sessions, Curated and distributed resource materials to educate clients on new features and support ongoing client education.
Education
Institute of Management Technology, Ghaziabad
Post Graduate Diploma in Management (Marketing)
2017 — 2019
BIJU PATTNAIK UNIVERSITY OF TECHNOLOGY
B-TECH
2008 — 2012
Kendriya Vidyalaya
Computer Science
2005 — 2007
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