Bikas Ranjan Dash

About Bikas Ranjan Dash

I have 23 years of experience in software delivery, almost all of which has been in developing, maintaining and managing software for Insurance and credit card organizations across Europe and Americas. Experience in working across the globe with major Insurance companies like Allstate Insurance, Zurich Financial Services, AXA Financials, Farmers Insurance, major manufacturing companies like General Motors & Seagate, card organizations like MasterCard and CITI Bank in Banking domain and British Telecom in Telecom domain Experience in managing delivery for large programs across Development, Maintenance as well as Support engagements across Insurance, Manufacturing, Banking & Telecom organization Managed teams with 200+ people and P&L responsibility of USD 12 Mn Have account / customer / vendor / management experience in a multi-vendor multi-location environment A keen strategist & thorough implementer with abilities in delivery management, focusing on maximizing customer satisfaction, process compliance and software quality; comprehensive experience in leading teams & multiple projects Forward-focused Manager with expertise in concepts of end-to-end project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management in line with international guidelines and norms Solid management skills, capable of leading & motivating individuals to maximise levels of productivity, a customer-centric professional and ability for motivating large workforces for exceeding customer expectations in delivery of committed services. Experienced in setting up offshore development centers for startup accounts Global customer interaction and relationship Management with more than 7 years of Onsite experience – across USA, Europe, APAC geography

Experience

1. Director

   Virtusa

   Dec 2015 — Present · Chennai, IN

   Working as Director @ Virtusa, heading a 200+ member team with P&L responsibility for $12Mn USD. Handling development, transformation engagements for British telecom customer with complete delivery responsibility associated to BT Consumer line of business. Primary responsibilities includeo Strategy Planning to grow account(revenue) and improve margin (P&L)o Program Management & Controlling Key Critical Health Measures – Quality, Schedule and Costo Weekly governance for all key programs and projectso Risk & Scope management – Project Quality Managemento Responsible for successful delivery of projects/programs for different business groupso Head count & revenue projection and tracking to meeting Quarter-on-Quarter targetso Focus on high customer satisfaction, Planning and achieving, showcasing value adds to customer, planning tracking and achieving high CSATo Drive operation margin improvement initiatives by controlling key critical health measures to improve operational efficiency –Rookie/Bulge ratio, Offshore ratio, Rotation, contractor’s reduction, PPC o Focus on account growth, drive RFPs, proposals, SOW, WOs etco Resource planning for account –Onsite-Offshore rotation, planning for career growth for individuals, driving reward and recognition programs, team motivating activities

Education

• Orissa Engineering College Bhubaneswar

  BE

  1992 — 1996

Skills

• Analysis
• Pmp
• Leadership
• Erp
• Agile Methodologies
• Management
• Program Management
• Budgets
• IT Outsourcing
• Business Process
• Business Intelligence
• Start-Ups
• Team Management
• Resource Management
• Project Planning
• Oracle
• Requirements Analysis
• Service Delivery
• Business Analysis
• Global Delivery
• Project Management
• Web Services
• Software Development
• Service Management
• Project Governance
• Vendor Management
• Requirements Gathering
• Test Management
• Integration
• Project Portfolio Management
• Java Enterprise Edition
• Enterprise Architecture
• Project Delivery
• Cmmi
• Strategy
• IT Service Management
• IT Strategy
• Offshoring
• Software Project Management
• Quality Center